Shipping & Returns Policy – SmartYardBot
Shipping Policy
We know you’re excited to get your SmartYardBot up and running in your yard or pool. That’s why we make shipping straightforward and transparent, so you know exactly what to expect.
Order Processing
We process all orders within 1–2 business days after payment confirmation. You’ll receive an email with your order confirmation and tracking details as soon as your package ships.
Delivery Time & Tracking
Your order will arrive in 5–10 business days (including weekends for some carriers). We provide end-to-end tracking for every shipment, so you can follow your package from our warehouse to your door. For remote areas like Hawaii, Alaska, and Puerto Rico, delivery may take slightly longer, but we’ll keep you updated every step of the way.
Shipping Carriers & Coverage
We partner with major carriers including USPS, UPS, and FedEx to ensure reliable delivery across the continental U.S. and all U.S. territories. Your package will be shipped to the address you provide, and we recommend double-checking it at checkout to avoid delays.
Damaged or Lost Packages
If your order arrives damaged or is lost in transit, we’ll handle it directly. Just reach out to us at [email protected], and we’ll send a replacement or issue a full refund—no hassle. You don’t need to file claims with the carrier; we take care of that for you.
Return & Refund Policy
Your satisfaction is our priority. If your SmartYardBot doesn’t meet expectations, we’ve made the return process simple and free for you.
Return Window – 35 Days
You have 35 days from the date of delivery to return your item for a full refund. This applies to all robotic lawn mowers, pool cleaners, and vacuums—no exceptions.
How Returns Work
To start a return, just email us at [email protected]. We’ll send you a prepaid return shipping label immediately—just print it, attach it to the original packaging, and drop it off at any UPS or FedEx location. You won’t pay a cent for return shipping. Once we receive your item, we’ll process your refund within a few business days.
Condition Requirements
To ensure a smooth refund, please return the product in its original condition: include all accessories, manuals, and packaging. Items that are damaged due to misuse may be subject to a partial refund. We’ll always let you know if there’s an issue before processing.
Refund Timeline
Your refund will be issued to the original payment method used at checkout. The exact time for the money to appear in your account depends on your payment provider’s processing cycle—typically a few business days. We’ll notify you via email once your refund is initiated.
Exchanges
Need a different model? No problem. If you want to exchange your SmartYardBot, start a return and place a new order. The fastest way to get the right product is to order it directly, and we’ll refund your original purchase as soon as we receive it.
If you have any questions about shipping or returns, we’re here to help. Contact us anytime at [email protected] or write to us at: 1200 Industrial Blvd, Suite 300, Atlanta, GA 30318.